Tawseleh
Data Deletion
This page explains how you can request deletion of your Tawseleh account and personal data, and what happens after you submit a request.
Effective Date: October 2026
Platform Operator: Tawseleh Systems
Your right to deletion
You may request deletion of your account, profile information, and uploaded verification documents at any time. Submitting a request freezes your account immediately so you can no longer sign in.
How to request deletion
From your account
Sign in, open Privacy & Security in your profile, and choose Request account deletion. Confirm the prompt to submit your request.
Through support
If you cannot access your account, contact support through the official WhatsApp or in-app help channels and ask for account deletion. We will verify that you own the account before proceeding.
What happens next
Immediate freeze
Your status becomes deletion requested. Login sessions and API tokens are revoked, and the account cannot be used to book or publish rides.
Admin completion
An administrator reviews the request and completes anonymization when no open safety reports or legal holds block deletion. Personal fields are cleared or replaced with non-identifying placeholders, and unnecessary verification documents are removed.
Records we may retain
We do not hard-delete ride, booking, report, or audit history required for safety, fraud prevention, or lawful requests. Those records are retained without exposing your personal profile details once deletion is completed.
Holds and delays
Deletion may be paused while open user reports are under review, or when a lawful hold from competent authorities applies. We will not destroy evidence needed for an active investigation solely to fulfil a deletion request.
Contact
Questions about this process can be sent through the official support channels listed on the Help & Support page.