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Tawseleh

Cancellation policy

How cancellations, no-shows, and prices work on Tawseleh.

Price after booking

The passenger sees the contribution before booking. A confirmed price cannot be increased afterward unless the passenger voluntarily agrees. Tawseleh does not process payments or refunds.

Driver cancels a confirmed ride

We cancel and hide that ride and notify passengers. If support confirms there was no reasonable cause, the driver cannot publish new rides for seven days but may still book as a passenger.

Passenger no-show

If support confirms a no-show without reasonable cause, the passenger cannot place new bookings for 14 days but may still browse.

Reasonable exceptions

Accident, medical emergency, vehicle breakdown, road closure, severe weather, or a credible family emergency. You can send an explanation; support can remove or extend a restriction.